Refund & Return Policy
At Ankur Metal Works, we value customer satisfaction and strive to maintain transparency in our return and refund process. Please read our policy carefully before making a purchase.
Return & Exchange Policy
We offer a 30-day return or exchange period from the date of delivery.
To be eligible for a return or exchange:
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The item must be unused
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The item must be in the same condition as received
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The item must be in its original packaging
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Proof of purchase (invoice or order confirmation) is required
Products that do not meet these conditions will not be eligible for return or exchange.
Non-Returnable Items
For hygiene, safety, and regulatory reasons, certain items may not be eligible for return once opened or used. This includes, but is not limited to:
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Used or damaged products
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Products showing signs of wear, usage, or alteration
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Custom-made or special-order products (if applicable)
Eligibility for return is subject to inspection after receipt.
Return Process
To initiate a return or exchange:
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Please contact us within 30 days of receiving your order.
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After approval, you may:
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Ship the product to our registered address, or
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Contact us to arrange a pickup, where applicable.
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Return shipping instructions will be shared after your request is approved.
Refund Policy
Once we receive and inspect the returned item:
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We will notify you regarding the approval or rejection of your refund.
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If approved, the refund will be processed to your original method of payment.
Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
Exchange Policy
If you wish to exchange an item:
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Exchanges are subject to product availability.
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Any price difference will be communicated before processing the exchange.
Shipping Costs
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Return shipping costs are generally borne by the customer, unless the return is due to a defect or an error from our side.
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Shipping charges (if any) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately with supporting images. We will arrange for a replacement or refund after verification.
Contact Us
For return, exchange, or refund-related queries, please contact us:
Ankur Metal Works
Email: info.ankurmetal@gmail.com
Phone: +91 9836633838
Address: Baruipur, Kachari bazar, kolkata - 700144
Policy Updates
Ankur Metal Works reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.
